Auto Repair

CASE FILE · No. 008 · ON THE LINE

Monday 8:43am. The brake job that booked itself.

Monday morning. Your shop opened at 8am. By 8:43 you have three customers at the counter, two cars being pulled in, and the phone has already rung six times. Ring seven is a 2021 Toyota Camry, 67,000 miles, left-rear brake grinding for a week. The owner found you through a Google ad for brake service. He needs it done before Thursday. He calls. Sara picks up on the first ring. In 90 seconds she has everything: vehicle, mileage, symptom (grinding at low speed, left rear only, worsening over two weeks), first-time customer, available Tuesday morning or Wednesday all day, cell number confirmed. She books him into Tuesday 9am, the slot you keep open for brake jobs, and sends him a text confirmation with your address. By the time you look at your scheduler Tuesday morning, David Torres and his Camry are already on the books. Left rear. Likely pads and rotor. You pull the part before he arrives. The phone rang. The bay filled. You never left the car you were under.

NOTES · No. 008 · FREQUENTLY ASKED

Questions on file.

01 Does Sara work with my shop management system?

Yes. Sara syncs appointments and vehicle intake directly to your existing scheduler. We support most major shop management platforms and can build custom integrations for others.

02 Can Sara handle service status calls?

Yes. Sara handles inbound status inquiries, collects the customer name and vehicle, checks the current stage with your team, and relays the update. Your service advisors stay focused on the cars.

03 What does Sara capture during qualification?

Make, model, year, mileage, license plate, symptom description, urgency level, prior service history at your shop, and preferred appointment window. Your advisor receives a complete brief before the customer arrives.

04 What about calls that come in after hours?

Sara captures every after-hours call, qualifies the issue, and books into your next available slot or queues the brief for a morning callback. 34% of service appointments are requested outside business hours.

05 Can Sara handle tire change bookings?

Yes. Seasonal tire swaps are one of the highest call-volume periods for shops (spring and fall). Sara qualifies the vehicle, checks your tire storage inventory if connected, and books the appointment directly.