Home Services, after-hours scene
Service Ticket · Home Services Vertical
Case № 004
OPENING SOON

Home Services

The job goes to whoever answers.

62% of home service calls come after business hours. $125K lost per year to missed calls and poor follow-up. Sara captures every lead, books estimates, and dispatches jobs around the clock.

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filed · home-services

EVIDENCE · No. 004 · CITED · NOT FABRICATED

Numbers on file.

The case for home services voice ops, in cited stats. Every figure below has a source.

Home service inquiries arrive after business hours
62%
[ cite ] ServiceTitan Industry Report, 2024
Annual revenue lost to missed calls at an average contractor
$125K
[ cite ] Contractor Business, 2023
Callers who abandon voicemail and call a competitor immediately
85%
[ cite ] HomeAdvisor Consumer Data, 2023

CASE FILE · No. 004 · ON THE LINE

2:14am. Water across the basement floor.

A homeowner wakes up to the sound of running water: a pipe has split and the basement floor is already wet. At 2:14am he grabs his phone, searches 'emergency plumber near me,' and dials. The top result goes to voicemail. Your number is second. Sara answers on the first ring, captures the situation in under a minute: burst pipe, water on the floor, single-family home, the address, a callback cell, and confirms your on-call crew is dispatched, ETA inside the hour. She texts the homeowner the crew's name and arrival window. Your tech is on site by 2:50 and has the water shut off before the first competitor returns the voicemail at 7am. By then the job is already invoiced.

WORK ORDER · No. 004 · CAPABILITIES

What the agent does.

  1. 01 24/7 emergency dispatch and after-hours booking
  2. 02 Lead capture: service type, urgency, address, preferred time
  3. 03 Estimate booking and job scheduling
  4. 04 Emergency escalation for burst pipes, no heat, electrical hazards
  5. 05 Automated follow-up for estimate requests
  6. 06 Any language, selected by the caller
  7. 07 CRM and dispatch software integration

NOTES · No. 004 · FREQUENTLY ASKED

Questions on file.

01 Can Sara handle emergency dispatch?
Yes. Sara identifies emergency situations (no heat, flooding, gas smell, electrical hazard) and triggers your on-call protocol immediately. Your crew gets a direct text with address and situation.
02 Does Sara work for seasonal businesses?
Yes. We configure Sara's availability and call flows for your operating season. She scales up for spring landscaping rushes and HVAC summer peaks without any changes on your end.
03 Can Sara book estimates into our scheduling software?
Yes. Sara integrates with most contractor scheduling platforms. Customers get a confirmation text with the estimated arrival window.
04 What about upsell and follow-up on estimates?
Sara sends automated follow-up messages to leads who requested estimates but haven't booked. We configure the cadence and copy to match your close process.
05 How does Sara handle multiple trades?
We configure separate call flows for each trade line. A caller who mentions roofing gets the roofing qualification path. HVAC gets a different one. One phone number, fully routed.

SERVICE TICKET · CASE № 004 · CLOSE-OUT

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