Scope, dispatch, quote, and schedule field jobs

It’s 2am. A homeowner’s water heater fails. They call three plumbers. The first goes to voicemail. The second goes to voicemail. The third picks up. That’s who gets the job. Not the best plumber — the first one who answered.

Your techs are on jobs. They can’t answer the phone while they’re under a sink or on a roof. The calls pile up, the voicemails go unchecked, and by the time you call back, the customer has already booked someone else. 85% of callers who can’t reach you on the first try won’t leave a voicemail — they call the next contractor on the list.

Small home service businesses miss 62% of inbound calls. 60% of after-hours HVAC calls go unanswered entirely, despite those calls closing at 80-90% and averaging $450-900 per job. A single plumber losing 62% of calls at $285 average job value is giving away $45,000-$120,000 a year to whoever picks up.

Our agent answers every call, any hour, in six languages. It captures what the job is, where it is, how urgent it is, and what access looks like. Then it dispatches your nearest available tech, sends the customer a quote by text, and locks in the schedule. You wake up to a dispatch board that’s already filled, not a voicemail inbox that needs attention.