Symptom intake, appointment booking, pre-visit forms

It’s 6:30pm on a Tuesday. A patient calls about a rash their child developed — not an ER situation, but they want to be seen tomorrow. Your front desk closed at 5. The call rings out. They Google another clinic, find one with an online booking form, and schedule there. You never knew they called.

That scenario plays out dozens of times a week. The average US clinic misses 23% of inbound calls — not because the staff is negligent, but because 41% of patient calls arrive outside standard 8am-5pm hours. Evenings, weekends, lunch. A missed new patient call represents $300-500 in immediate revenue, and for patients who need ongoing care, that first missed call ends a relationship before it started.

The standard fix is another front desk hire. A fully loaded medical receptionist position runs $45,000-55,000 per year once you include benefits, payroll taxes, and the recurring cost of turnover training. That covers 40 hours a week, 5 days a week. It does not cover 6pm Tuesday.

Our agent picks up every call. A Spanish-speaking patient presses 2, describes symptoms to an agent that understands Spanish, gets the next available slot pulled from your live EHR, and receives a pre-visit form by text before they hang up. Your provider walks in the next morning with a chart that is already half-complete. The full intake, appointment record, and patient details are written back to your EHR automatically.